Return Policy – Satisfaction Guaranteed

At VitalHair, we want every customer to be completely satisfied with their purchase.

You have 30 days from the date you receive your order to request a return.

Unfortunately, we cannot offer a refund or exchange after this period has expired.

1. Eligibility Requirements – Wigs

For hygiene reasons and to ensure the quality of our products, only wigs that have never been worn or used are eligible for return.

To qualify for a refund, your wig must be:

• ✅ Unused

• ✅ Never worn

• ✅ Not cut, brushed, or altered in any way

• ✅ Returned in its original packaging with all accessories included

• ✅ In perfect condition, free of odors, stains, or signs of wear

📸 Required Proof Before Return Approval

To process your return request, we will ask you to provide:

• Clear photos of the wig from multiple angles

• A video showing the complete condition of the wig, including the lace

These materials allow us to verify that the wig is brand new and suitable for resale.

⚠️ Any wig that has been worn, tried on, used, or altered is not eligible for a refund.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following:

• Used wigs or other intimate/sanitary products

• Hazardous, flammable, or perishable goods

• Gift cards

• Downloadable products

• Certain health and personal care items

3. Refunds

Once your return has been received and inspected, we will send you an email confirming:

• Receipt of your returned item

• Approval or rejection of your refund

✅ If your refund is approved

Your refund will be processed and automatically credited to your original payment method within a few business days.

4. Late or Missing Refunds

If you have not yet received your refund:

• Check your bank account.

• Contact your credit card provider.

• Contact your bank.

There is often a processing period before a refund appears in your account.

If you have completed these steps and still have not received your refund, please contact us at:

📩 vitalisante1@gmail.com

5. Sale Items

Only regular-priced items are eligible for refunds.

❌ Items purchased during sales, promotions, or with special discounts are not refundable.

6. Exchanges

We only replace items that are defective or damaged.

To request an exchange, please contact us at:

📩 vitalisante1@gmail.com

Return Address:

📍 3 Rue Jean Jaurès
Lyon, 69000
France

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer.

🚫 Original shipping charges are non-refundable.

If a refund is approved, the return shipping cost may be deducted from your refund amount.

8. Items Valued Over $75

If you are returning an item valued at more than $75, we recommend that you:

• Use a trackable shipping service, or

• Purchase shipping insurance.

We cannot guarantee that we will receive your returned item if it is sent without tracking.