Legal notice

1. Legal Notice

These Legal Notice terms are provided in accordance with applicable laws governing online commerce and website operation.

Website Publisher

VitalHair
Sole Proprietorship

Address:
3 Rue Jean Jaurès
Lyon, 69000
France

Email:
vitalisante1@gmail.com

Publication Director: (To be completed)

Website Hosting

This website is hosted by:

Shopify Inc.
151 O'Connor Street
Ottawa, Ontario K2P 2L8
Canada

Website: https://www.shopify.com

Intellectual Property

All content on this website, including but not limited to text, images, logos, videos, graphics, and designs, is the exclusive property of VitalHair, unless otherwise stated.

Any reproduction, distribution, modification, or use without prior written authorization is strictly prohibited.

Limitation of Liability

VitalHair shall not be held liable for:

Website interruptions
Technical errors or malfunctions
Damages resulting from improper use of the website

Users are solely responsible for their devices, internet connection, and the security of their personal data.

Personal Data

Personal information collected through this website is processed in accordance with applicable data protection laws.

For more information, please refer to our Privacy Policy.

Cookies

This website uses cookies to improve your browsing experience.

You can manage or disable cookies through your browser settings.

Contact

For any questions, please contact:

✉️ vitalisante1@gmail.com

2. Terms & Conditions of Sale

These Terms & Conditions govern all purchases made through the VitalHair website.

By placing an order on our website, you agree to these Terms & Conditions without reservation.

1. Purpose

These Terms & Conditions define the rights and obligations of VitalHair and its customers regarding the online sale of products.

2. Products

We strive to describe and display our products as accurately as possible.

However, slight variations may occur due to screen settings, lighting, or supplier updates.

3. Pricing

All prices displayed on our website are listed in Euros (€) unless otherwise stated.

Shipping costs are calculated separately and displayed during checkout.

VitalHair reserves the right to modify prices at any time without affecting orders that have already been confirmed.

4. Orders

An order is considered confirmed once:

Payment has been successfully processed.
The customer receives an order confirmation email.

VitalHair reserves the right to refuse or cancel any order in cases of suspected fraud or unusual activity.

5. Payment

We accept the following payment methods:

Credit and debit cards
PayPal
Installment payments (when available)

All payments are processed through PCI DSS-compliant payment providers.

6. Shipping

Average delivery times are 7–12 business days.

Delivery times may vary depending on:

Destination country
Seasonal demand
Carrier operations

VitalHair is not responsible for shipping delays caused by third-party carriers.

7. Returns & Right of Withdrawal

Where required by applicable law, customers may exercise their statutory right of withdrawal within the applicable legal period.

However, for hygiene reasons, wigs that have been worn, used, or removed from their sealed packaging are not eligible for return.

Our 30-Day Satisfaction Guarantee provides additional protection:

Returns are accepted only if the wig is brand new, unworn, and returned in its original packaging.
Clear photos and a video are required before return authorization.
Refunds are issued only after inspection of the returned product.
Return shipping costs are the responsibility of the customer.

8. Product Warranty

VitalHair guarantees that all products comply with applicable quality standards.

Any manufacturing defect must be reported within 48 hours of delivery.

9. Limitation of Liability

VitalHair shall not be liable for:

Indirect or consequential damages resulting from product use
Damage caused by improper handling or misuse
Shipping delays caused by third-party carriers

10. Intellectual Property

All website content is protected by copyright and intellectual property laws.

Unauthorized reproduction or distribution is strictly prohibited.

11. Governing Law

These Terms & Conditions shall be governed by the laws applicable in the jurisdiction where the consumer resides, except where mandatory consumer protection laws provide otherwise.

Before initiating legal proceedings, both parties agree to seek an amicable resolution whenever possible.

12. Contact

VitalHair

✉️ Email: vitalisante1@gmail.com